Return & Refund Policy

At Geniqe, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

• A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact our support team at
📩 geniqebd@gmail.com

Note: Returns must be sent to the address we provide upon approval. Items sent back without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

• Sale items

• Gift cards

If you have any questions about your item’s eligibility, feel free to contact us.

Exchanges

Need a different item? The fastest way is to return the original product and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.

• Please note: It may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at:
📩 geniqebd@gmail.com